FAQ + Contact
Got Questions? We've Got Answers.
Whether you're a brand-new vendor or you've been with us for years, questions come up — and that's totally okay! We've gathered the ones we hear most often right here. If you don't see what you're looking for, reach out anytime. We genuinely enjoy chatting and helping you!
📦 Your Booth
What's included in my booth rental?
Your monthly rent includes much more than just the physical space. We take care of all sales processing, sales tax, staffing, on-floor customer service, store cleaning and maintenance, and marketing support, which includes social media management and our email newsletter. You will set up your booth and keep it stocked, while we handle everything else.
Do I need to be at the store to sell?
That's one of the best parts! Our staff manages all transactions, answers customer questions, and ensures the store runs smoothly. All you need to do is keep your booth stocked and visually appealing. Many of our vendors come in once or twice a month to restock and refresh their displays.
How often should I restock or visit my booth?
We recommend checking in at least twice a month to restock, tidy up, and keep your display fresh. Customers love seeing new items — it gives them a reason to come back! The more attention you give your booth, the better it tends to perform.
Can I change or rearrange my booth anytime?
Your booth is your canvas to create something amazing! Just remember to clearly tag and barcode everything for an effortless checkout process. If you're thinking of a big redesign, try to do it during the week for convenience. If that’s not possible, feel free to coordinate with Diane or Nina to come in on Saturday morning before we open. Let’s make sure we show courtesy to our fellow vendors by keeping the aisles clear. Together, we can make the space inviting for everyone!
📝 Contracts & Payments
When and how do I get paid?
We’re excited to share that vendor checks are issued monthly! Your check will show your total sales for the period, minus the 10% commission. As outlined in your contract, checks are typically ready on the first business day of each month, and you can pick yours up once your booth rental fees are settled.
What happens when my contract is about to expire?
We’re excited to connect with you via email 60 days before your contract wraps up to discuss your renewal options! If you choose not to renew, please send us a written notice 30 days in advance, allowing us to prepare the space smoothly for the next vendor.
What if I need to leave before my contract ends?
We recognize that situations can change, and we're here to support you! Please reach out to us at your earliest convenience, so we can navigate this process together. Just a reminder: as per our agreement, the cancellation fee will be 50% of the remaining rent or two months' rent, whichever amount is higher. Looking forward to connecting with you!
🏷️ Inventory & Barcodes
Does every item need a barcode?
Yes — every item in your booth needs a barcode so our staff can ring it up at checkout. You'll create and print your barcodes through AntiqueSoft. If you need help with this, check out our step-by-step guides on the AntiqueSoft Help page.
→ AntiqueSoft Help
How do I add new items or update prices?
Access the AntiqueSoft Vendor Portal to add inventory, update prices, and print barcodes. For the best experience, we recommend using Google Chrome. If you need help with this, check out our step-by-step guides on the AntiqueSoft Help page.
→ AntiqueSoft Help
How do I check my sales?
Your sales reports are available anytime through the AntiqueSoft Vendor Portal. You can see daily transactions, totals, and how your booth is performing overall.
→ AntiqueSoft Vendor Portal
🛍️ Customer Interactions & Returns
What happens if a customer has an issue with something they bought from my booth?
We have a blanket no-refund-or-exchange policy — each situation is handled individually. If a customer reports a product issue, we'll verify it and reach out to you. Refunds are rare and only given when a genuine problem is confirmed. Exchanges require your approval first. We always try to work it out in a way that's fair for everyone.
Can customers place special or custom orders through me?
Yes! If a customer is interested, we'll complete a Special-Order Form and connect you with them. Let us know if you'd like to be included in our special-order list.
📣 Marketing & Events
How does the store promote my products?
We market the store and our vendors through Facebook, Instagram, YouTube, email newsletters, and community events. We also feature individual vendors and products in our posts and emails. The more you engage with our social media — liking, commenting, sharing — the more visibility we all get.
Can I submit photos of my products for social media?
We can't wait to see the incredible photos of your product or booth! Please tag us on the Alamo Craft Company public Facebook page, and we’ll gladly share your wonderful creations.
Can I host a class or workshop at the store?
Yes! We offer classes in our classroom space — painting, paper crafts, sewing, and more. If you're interested in hosting, review availability on the Classes & Events calendar, complete the Host an Event form, and we'll talk through the details, scheduling, and promotion.
How do I participate in a Craft Show or Pop-Up Market?
Complete the Craft Show & Market Registration form, and we will get back to you within 1-2 business days. These events are a great way to connect with customers and boost your visibility — even if you already have a booth.
🔧 AntiqueSoft & Tech Help
I'm having trouble logging in to AntiqueSoft. What do I do?
Check our AntiqueSoft Help page first — it covers login issues, adding items, printing barcodes, and more. If you're still stuck, reach out, and we'll walk you through it.
→ AntiqueSoft Help
What browser should I use for AntiqueSoft?
Google Chrome works best. Some features may not display correctly in other browsers.
💬 Contact Us
Still Have a Question?
We're always happy to help — no question is too small. Here's how to reach us:📧 Email: acc.vendor@outlook.com (include your name and vendor number)
📞 Phone: (210) 509-6007 — Tuesday – Saturday, 10 AM – 6 PM For general store inquiries or customer-related questions
→ Back to Vendor Hub